Refund policy

Return and Refund Policy for Magic.pk 1. Introduction Welcome to Magic.pk. We strive to ensure a smooth shopping experience for our customers. This Return and Refund Policy outlines the procedures and guidelines for returns, exchanges, and refunds. 2. Eligibility for Returns Items must be returned within 7 days of the delivery date. Products must be unused, unwashed, and in their original packaging with all tags and labels attached. Proof of purchase (order receipt or confirmation email) is required for all returns. 3. Non-Returnable Items Certain products are not eligible for returns or refunds, including: Perishable items (e.g., food, flowers) Personal care items (e.g., undergarments, hygiene products) Customized or made-to-order products Gift cards and promotional items Downloadable software or digital goods 4. Return Process Contact Customer Support: Email us at infomagicpk@gmail.com or call our helpline with your order details to initiate a return. Receive Instructions: Our support team will provide instructions on how and where to send your package. Ship the Item: Securely pack the product in its original packaging. Include any received accessories, manuals, or paperwork. Inspection: Once we receive your return, our team will inspect it to confirm it meets the eligibility criteria. 5. Exchanges If you wish to exchange an item for a different size or color, please contact customer support. Exchanges are subject to product availability. If the requested item is out of stock, you may opt for a refund or choose another product of equal value. 6. Refunds Once your returned item is inspected and approved, we will process your refund. Refunds will be issued to the original payment method used during purchase. Please allow 7-14 business days for the refund to appear in your account, depending on your bank or card issuer. If your return is declined, we will notify you and arrange to send the product back. 7. Shipping Costs Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., incorrect or defective item). Original shipping fees are non-refundable unless the return is the result of our mistake. 8. Damaged or Defective Items If you receive a damaged or defective item, contact us immediately with relevant photos or evidence. We will arrange a free replacement or issue a full refund, including shipping costs, depending on product availability and your preference. 9. Cancellations Orders can be canceled within 24 hours of placing them. After this window, we may have already processed or shipped your order, in which case you would need to follow our standard return process. 10. Contact Us For questions or concerns regarding this policy, please reach out via email at infomagicpk@gmail.com or call our customer support line at +92 320 5355975. Last Updated: Friday 7 Feb By shopping with Magic.pk, you agree to the terms of this Return and Refund Policy. We reserve the right to update or modify these terms at any time without prior notice.